What we collect and why
When you open an account we ask for contact details, payment wallet identifiers and device information so we can verify deposits, credit your balance and respond when you reach out. Touch 'n Go eWallet, Boost and GrabPay transactions pass through your chosen provider first; we receive
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confirmation and transaction reference codes to match funds to your account. We log session data—timestamps, device type, IP region—to detect unusual login patterns and keep your account secure. We do not sell your information to third parties. We share data only when a payment provider needs
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it to complete a transfer, when you contact support and we pull your account history to help, or when local law requires disclosure. Cookies track your login state and language preference so you stay signed in across tabs; you can clear them anytime through your browser
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settings. We keep account records while your account remains active and for a retention window after closure to meet record-keeping requirements in jurisdictions where this service is available, then we delete or anonymise the data. You can request a copy of what we hold, ask us
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to correct errors, or close your account and request deletion by contacting support—response time depends on verification steps but we aim to handle requests within a reasonable window.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.